Compare
Tracforce vs ServiceTitan
ServiceTitan is genuinely good software. It's just built for a much bigger shop than yours. Here's an honest look at where the two part ways.
30-day free trial. No credit card. Built for independent shops.
Straight answer
This isn't a good-versus-bad story.
ServiceTitan runs some of the largest home service companies in the country, and it runs them well. If you have forty trucks, a call center and a manager whose whole job is reporting, it earns its keep.
The mismatch is size, cost and setup. A five-truck shop buying a platform built for a two-hundred-truck shop ends up paying for departments it doesn't have and sitting through onboarding for screens it will never open. Tracforce is built the other way around: one price, no setup project, and a phone app your techs can use on the first day.
A note on the table below: ServiceTitan quotes each customer individually rather than publishing a price list, so we describe their approach in general terms instead of putting a dollar figure next to their name. If anything here is out of date, tell us and we'll correct it.
Side by side
Eight things a small shop owner actually asks about before switching.
Tracforce
Built for small service shops
ServiceTitan
Built for large operations
Tracforce
Independent service companies of roughly 1 to 15 people, where the owner still runs calls and does the dispatching.
ServiceTitan
Large residential and commercial operations with a dedicated office team, a dispatch desk and managers who live in reports.
Tracforce
$35 per person, per month, or annual. One plan, published on the site. The owner counts as a seat, there's no minimum and no cap.
ServiceTitan
Custom quote, typically a per-seat license plus an implementation fee. You talk to a salesperson to find out what your shop would pay.
Tracforce
Sign up, add your people, run your next job through it the same afternoon. No consultant, no kickoff call.
ServiceTitan
Weeks of onboarding, generally with paid implementation consultants and a project plan before you go live.
Tracforce
None. If you can describe a job out loud, you can create one. Your techs learn it on the drive to the first call.
ServiceTitan
Structured training programs for office staff and field staff, delivered as part of onboarding.
Tracforce
None. Cancel anytime. Your data is kept, never deleted, so it's there if you come back.
ServiceTitan
Term agreements are the norm for platform software at that size.
Tracforce
The phone is the product. Everything a tech does all day happens there - iPhone and Android, dark mode, big buttons, one-tap directions, keeps working with no signal.
ServiceTitan
A capable field app that sits alongside a full office back end. The office side is where the platform really lives.
Tracforce
Breeze is included with every seat. Talk to her like a dispatcher - create a job, assign a tech, add a part, mark it complete - and confirm the card before anything changes.
ServiceTitan
AI tooling is part of the platform, aimed at call booking, coaching and office workflows at call-center scale.
Tracforce
Service Request QR codes and Google Calendar are free. Inventory and QuickBooks are paid add-ons you turn on and off in settings.
ServiceTitan
A broad catalog of modules - marketing, payroll, reporting and more - quoted separately on top of the platform.
Free add-ons: Service Request QR codes and Google Calendar. Paid add-ons: Inventory and QuickBooks. Every seat includes an AI allowance - if it runs out, only Breeze pauses and the rest of the app keeps working.
What you get for $35 a person
Not a stripped-down version of a big platform. The whole thing, shaped around how a small shop actually runs.
- Jobs with photos, readings, custom fields and an activity log
- Drag-and-drop scheduler with a lane per tech, arrival windows and double-booking warnings
- Snap a unit's data tag and the make, model and serial fill themselves in
- Bid Calculator - price the job in the driveway, markup hidden on the customer's PDF
- Branded invoice PDF, emailed with the photos, signed on the phone
- Breeze on every seat
When ServiceTitan is the better choice
We'd rather you pick the right tool than switch and regret it in a month.
A large fleet
Dozens of trucks across multiple branches, with dispatchers who only dispatch and a schedule that has to be managed by a team rather than a person.
Heavy reporting
If your week is built around deep financial reporting, technician scorecards and marketing attribution down to the campaign, you want a platform designed for that.
A real call center
A room of people booking calls all day, with call recording, scripting and coaching, is a different problem than a shop where the owner answers the phone.
If that's your shop, Tracforce isn't the right fit and we'll say so. If it isn't - if you're three trucks and a phone that won't stop ringing - keep reading.
The switch
Tracforce is the right call when…
- You have 3 to 15 people and the owner is also the dispatcher.
- You want one price you can read on a website, not a quote call.
- You need your techs productive today, not after a training week.
- Most of your day already happens on a phone in a truck.
- You've paid for modules you never opened and don't want to again.
Try it for 30 days before you decide.
No credit card, no contract, no onboarding call. Cancel anytime and your data stays put.
30-day free trial. No credit card. Built for independent shops.